Introduction
ICAD Technologies Pvt. Ltd. and ICAD Publications Pvt. Ltd. (together, "ICAD", "we", "us", or "our") respect your privacy and are committed to protecting the personal information of students, parents, guardians, prospective students, website visitors, and other individuals who interact with us.
This Privacy Policy explains how we collect, use, process, store, share, and protect personal information when you visit our website, www.icad.org.in ("Website"), submit an enquiry, register for an assessment, request admission counselling, participate in an educational event, or interact with our digital services.
This policy applies to information collected through our Website, online enquiry forms, registration forms, digital campaigns, and other services that refer to this Privacy Policy.
By using our Website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain the necessary consent before processing personal information.
If you are a parent or legal guardian providing information on behalf of a student, you confirm that you are authorised to provide that information and, where required, consent to its processing.
Personal information we collect
2.1 Student and parent information
This may include:
- Student's full name.
- Parent's or legal guardian's name.
- Mobile number and email address.
- City, locality, and other voluntarily provided location details.
- School name, academic board, and current class.
- Preferred course, programme, or ICAD centre.
- Information submitted through enquiry, callback, and counselling forms.
2.2 Academic and assessment information
When you register for an ICAD assessment or educational programme, we may collect:
- Assessment registration details and roll numbers.
- Academic scores, marks, and examination results.
- Scholarship test results and eligibility information.
- Registration details for CPA (Competitive Potential Assessment), iLEAP, Super Alpha Selection Test, and other ICAD assessments.
- Information required to evaluate eligibility for specialised academic programmes.
- Relevant academic details submitted for admission counselling.
Such information is used to administer assessments, evaluate eligibility, communicate results, and facilitate relevant educational services.
2.3 Admission and enrolment information
Where you proceed with admission, we may collect information necessary to process enrolment, maintain student records, administer educational services, and comply with applicable legal requirements.
This may include programme selection, enrolment details, payment status, and relevant parent or guardian information.
Payment credentials and banking information should be submitted through authorised payment channels where applicable, rather than through general website enquiry forms.
2.4 Technical and website usage information
When you visit our Website, certain technical information may be collected automatically, depending on the technologies implemented.
- IP address.
- Browser type and version.
- Device type and operating system.
- Pages visited and interactions with the Website.
- Date, time, and duration of visits.
- Referring website or campaign source.
- Technical diagnostics and website performance information.
This information helps us maintain Website functionality, identify technical issues, improve user experience, and understand website traffic.
2.5 Communication information
We may maintain records of enquiries, feedback, requests, and communications received through our Website, telephone calls, email, WhatsApp, or other official communication channels, subject to applicable law.
These records help us respond to requests, manage admission enquiries, and maintain relevant service records.
2.6 Photographs and uploaded documents
Certain specific campaigns, assessments, or educational services may require students or parents to submit photographs, marksheets, certificates, or other documents.
Where such information is collected, we will use it for the stated purpose of the relevant campaign or service and in accordance with applicable law.
The collection of such documents is not a requirement for every general website enquiry.
How we collect personal information
We may collect information through:
- Online enquiry and callback forms.
- Admission counselling and registration forms.
- CPA, iLEAP, Super Alpha, and scholarship assessment registrations.
- Website contact and feedback forms.
- Digital advertising campaigns and landing pages.
- Registrations for workshops, seminars, orientations, and educational events.
- Telephone calls, email, WhatsApp, and other official communications.
- Authorised ICAD representatives and centres.
- Cookies, analytics tools, and similar technologies, where implemented.
Where information is obtained from another source, we will handle it in accordance with applicable law and provide any required notice or obtain any required consent.
Purposes for which we use personal information
4.1 Enquiry management and counselling
- Responding to course and admission enquiries.
- Providing information about programmes, fees, eligibility, and batches.
- Contacting students or parents who request information.
- Scheduling counselling sessions and centre visits.
- Managing enquiry follow-ups and admission-related requests.
4.2 Assessment and scholarship administration
- Registering students for assessments and scholarship tests.
- Generating registration details and roll numbers.
- Communicating examination schedules and instructions.
- Evaluating assessment results and scholarship eligibility.
- Administering CPA, iLEAP, Super Alpha, and other academic initiatives.
4.3 Educational services
- Supporting admission and enrolment.
- Maintaining relevant academic records.
- Communicating class schedules, assessments, and educational activities.
- Facilitating access to digital learning services, where applicable.
4.4 Service communications
- Sending enquiry acknowledgements and registration confirmations.
- Communicating important deadlines, examination details, and results.
- Responding to complaints, requests, and feedback.
- Providing essential updates relating to services requested by you.
4.5 Marketing and promotional communications
Subject to applicable law, consent requirements, and communication preferences, we may use contact details to communicate information about:
- ICAD courses and new batches.
- Admission opportunities and enrolment deadlines.
- Scholarship tests and academic assessments.
- Workshops, seminars, and orientation programmes.
- Educational initiatives, events, and relevant promotional offers.
Communications may be made through telephone calls, SMS, email, WhatsApp, or other permitted channels.
Where required by law, we will obtain appropriate consent before sending promotional communications.
Submitting a general enquiry does not automatically constitute unrestricted consent to receive every category of promotional communication indefinitely.
You may opt out of promotional communications at any time using an available unsubscribe mechanism or by contacting us. We will process opt-out requests in accordance with applicable law.
Opting out of promotional messages will not prevent us from sending essential service-related communications where legally permitted.
4.6 Website analytics and advertising
We may use website analytics and advertising technologies to understand visitor behaviour, measure campaign performance, improve website functionality, and assess the effectiveness of our marketing activities.
Where required by applicable law, we will obtain consent before activating non-essential tracking technologies or processing personal information for purposes that require such consent.
4.7 Security and legal compliance
We may process personal information to protect our Website and systems, investigate suspected fraud or misuse, resolve disputes, maintain appropriate records, and comply with applicable legal obligations.
We will not use personal information for unrelated purposes that are incompatible with the disclosed purpose, except where permitted by applicable law.
Calls, SMS, WhatsApp and other communications
When you submit an enquiry or register for an ICAD service, we may contact you regarding the specific enquiry, registration, assessment, counselling request, or service.
Promotional communications will be handled in accordance with applicable consent requirements, communication preferences, telecommunications regulations, and relevant platform policies.
Where required, we will maintain appropriate records of consent and requests to stop promotional communications.
Where telephone calls are recorded or monitored for training, quality assurance, or operational purposes, appropriate notice will be provided where required by law.
Cookies and tracking technologies
Our Website may use cookies, pixels, tags, local storage, or similar technologies, depending on the Website's configuration.
These technologies may be used for the following purposes:
Essential technologies: To support core Website functionality, security, and form submissions.
Analytics technologies: To understand Website traffic, visitor interactions, and performance.
Advertising technologies: To measure advertising effectiveness and campaign conversions.
ICAD may use services such as Google Analytics, Meta advertising technologies, and Google Ads conversion tracking for analytics and marketing purposes.
The information collected and the specific technologies used will depend on the services integrated into our Website.
Where required by applicable law, non-essential cookies and tracking technologies will be activated only after the necessary consent has been obtained.
You may manage cookies through your browser settings. Disabling certain cookies may affect some Website features.
Sharing and disclosure of personal information
ICAD does not sell personal information to third parties.
We may share personal information where necessary for the purposes described in this policy and subject to applicable law.
7.1 Authorised ICAD personnel and centres
Information may be shared with authorised ICAD employees, counsellors, academic personnel, and centre representatives who require it to perform their assigned responsibilities.
7.2 Technology and service providers
We may engage third-party service providers for:
- Website hosting and maintenance.
- Customer relationship management and lead management.
- Cloud storage and data processing.
- SMS, email, WhatsApp, and telephony services.
- Website analytics and advertising measurement.
- Online assessment and learning management platforms.
- Payment processing and transaction administration.
These providers may process personal information on our behalf, subject to appropriate contractual and security safeguards.
7.3 Educational and assessment partners
Where an assessment, scholarship, or educational activity involves an authorised external partner, we may share information necessary to administer that activity, subject to applicable law and any required notice or consent.
7.4 Legal and regulatory authorities
We may disclose personal information where required by applicable law, a valid legal process, a competent authority, or a binding regulatory requirement.
7.5 Protection of rights and legal claims
We may use or disclose information where legally permitted and reasonably necessary to investigate suspected misuse, protect individuals, enforce applicable terms, or establish, exercise, or defend legal claims.
We will not share personal information with unrelated third parties for their independent marketing purposes without the necessary legal basis and consent, where required.
Children's privacy
ICAD provides educational services to school students, including individuals under 18 years of age. We recognise the importance of protecting children's personal information.
Where the individual concerned is a child under applicable law, ICAD will comply with the applicable requirements relating to parental or lawful guardian consent, notices, and other safeguards.
Where verifiable parental or lawful guardian consent is required, we will take appropriate steps to obtain it before processing the child's personal information, subject to applicable statutory exceptions.
We will not knowingly use children's personal information for purposes prohibited by applicable law.
We will not undertake tracking, behavioural monitoring, or targeted advertising directed at children where prohibited by applicable law.
Parents and lawful guardians may contact ICAD with questions or requests concerning a child's personal information, subject to applicable law and appropriate verification.
If we identify processing that violates applicable legal requirements, we will take appropriate steps to address the issue.
Data retention
ICAD retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide relevant services, maintain appropriate records, resolve disputes, and comply with applicable legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
- Enquiry information may be retained for a reasonable period to manage admission follow-ups and related activities.
- Assessment and scholarship records may be retained to administer assessments, verify results, and address related queries.
- Admission and financial records may be retained for applicable legal and recordkeeping requirements.
- Technical and security logs may be retained for operational and security purposes.
When personal information is no longer required, we will take appropriate steps to erase it or otherwise dispose of it securely, subject to applicable legal requirements.
Where information must be retained by law or remains in protected backups, it will be handled in accordance with applicable requirements.
Data security
ICAD takes reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.
Depending on the systems and services involved, these measures may include access restrictions, authentication controls, secure data transmission, security monitoring, and appropriate safeguards for third-party service providers.
Access to personal information should be restricted to authorised individuals who require it for legitimate business or educational purposes.
No method of transmission over the internet or electronic storage can be guaranteed to be completely secure. Nevertheless, ICAD will take reasonable steps to protect the information it processes and respond appropriately to security incidents in accordance with applicable law.
Processing and storage outside India
Some third-party technology or service providers may process or store personal information outside India.
Where such processing occurs, ICAD will comply with applicable Indian legal requirements and relevant restrictions imposed by the Government of India.
Appropriate contractual and other safeguards will be considered for such processing, where required by applicable law.
Your privacy rights
Subject to applicable law and the circumstances of processing, you may have the right to:
- Request information about personal data processed by ICAD.
- Request correction of inaccurate or incomplete personal information.
- Request erasure of personal information where legally available.
- Withdraw consent where processing is based on consent.
- Raise a grievance concerning the processing of personal information.
- Nominate another individual to exercise specified rights in the event of death or incapacity, where provided under applicable law.
The availability and scope of these rights depend on the legal framework applicable at the time of your request and any relevant statutory exceptions.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. It may also affect our ability to provide services that require the relevant information.
To exercise an applicable right, please contact us using the details provided in the Contact Us section.
We may need to verify your identity or authority before acting on a request. Where a request concerns a child, we may also need to verify the identity and authority of the parent or lawful guardian.
Third-party websites and services
Our Website may contain links to third-party websites, applications, payment gateways, social media platforms, or other services.
When you access these services, your information may be processed under their respective privacy policies and terms.
ICAD does not control the independent privacy practices of third-party services. We encourage you to review their privacy policies before providing personal information.
The inclusion of a third-party link does not, by itself, constitute an endorsement of that third party's privacy practices.
External platforms and digital campaigns
ICAD may use external platforms to publish advertisements, collect enquiries, communicate with students and parents, and measure marketing performance.
Where you submit information through a third-party platform, the information collected and the applicable privacy practices may depend on the platform, the form presented, and the permissions you grant.
Personal information received by ICAD through these channels will be handled in accordance with this Privacy Policy and applicable law.
Specific campaigns or educational services may occasionally require additional information, including academic documents. Any such collection will be limited to the relevant purpose and handled in accordance with applicable requirements.
Changes to this privacy policy
ICAD may revise this Privacy Policy to reflect changes in our services, technology, operational practices, or applicable legal requirements.
The updated version will be published on our Website with a revised 'Last Updated' date.
Where required by law, we will provide notice of material changes or obtain fresh consent before undertaking processing that requires it.
We encourage visitors to review this Privacy Policy periodically.
Grievance redressal and contact details
If you have questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us using the details below.
Please include sufficient details about your request so that we can identify the relevant information and respond appropriately.
We will review and address privacy-related requests and grievances within the time limits prescribed by applicable law.
Applicable law
This Privacy Policy shall be interpreted in accordance with the laws of India, including applicable data protection and information technology laws and rules, as amended from time to time.
Nothing in this Privacy Policy is intended to exclude or limit any right or obligation that cannot lawfully be excluded or limited.
ICAD Technologies Pvt. Ltd. and ICAD Publications Pvt. Ltd.
Committed to responsible handling of student, parent, and visitor information.